Montréal, December 10, 2014 – In 2013, cancer patients who were assigned an oncology pivot nurse (OPN) felt that they had received better quality services overall. Data from the Enquête québécoise sur la qualité des services de lutte contre le cancer 2013 show that patients who were supported by an oncology pivot nurse were more likely to rate the quality of the care and services received as excellent or very good, regardless of their age, sex, place of birth, financial situation, health status, or treatment profile.
Moreover, patients supported by an OPN in their fight against cancer saw the following aspects of their experience in a more positive light: wait times, coordination, emotional support, information/communication, and efforts made by health professionals to ensure their physical comfort.
In total, 59% of patients who underwent cancer treatments in 2010 reported that they had received services from a pivot nurse. Among them, 29% said they were put in contact with a pivot nurse when they received their diagnosis, 57% during treatment, and 14% at another moment. The data also show that pivot nurses were more commonly assigned to patients with complex care trajectories.
The Institut conducted the Enquête québécoise sur la qualité des services de lutte contre le cancer 2013 on behalf of the Ministère de la Santé et des Services sociaux. In total, 9,175 people aged 18 and older who were treated for cancer in 2010 with surgery, chemotherapy or radiation therapy (including brachytherapy) agreed to participate in this survey.
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