The majority of people who underwent cancer treatment feel they received high-quality services

Montréal, September 11, 2014 – In 2013, 90% of people who underwent cancer treatment rated the overall quality of services received as excellent or very good, 8% as good and 2% as fair or poor. These results from the Enquête québécoise sur la qualité des services de lutte contre le cancer indicate an improvement over the results observed in the 2008 survey in which 86% rated services as excellent or very good.

The publications released today by the Institut de la statistique du Québec identify changes in the experience of patients since the cancerology system reform initiated in 2005. A greater number of patients feel that health professionals did everything in their power to manage their pain and discomfort, that they were treated with respect and dignity and that the professionals who cared for them were informed about their medical records. However, proportionally fewer patients received written information about their disease and its treatment, the various stages of treatment, or how to manage side effects.

Aspects linked to the efforts of health professionals to ensure the physical comfort of patients were evaluated more positively, whereas the opposite was observed for aspects related to emotional support. As for aspects regarding waiting time and information/communication, they were negatively evaluated by over a quarter of patients.

Certain elements of the organization of services in the field of cancerology will be addressed in an upcoming publication. We will be looking closely at whether access to an oncology pivot nurse enhances the quality of services perceived by patients.

The survey

The Institut conducted the Enquête québécoise sur la qualité des services de lutte contre le cancer 2013 at the request of the Ministère de la Santé et des Services sociaux. A total of 9,175 people aged 18 and older who underwent surgery, chemotherapy or radiation therapy (including brachytherapy) to treat cancer in 2010 agreed to participate in this survey.

The Institut de la statistique du Québec produces, analyses and disseminates official, objective and quality statistical information on various aspects of Québec society. It is the statistical coordinator for Québec and the relevance of its work makes it a strategic ally for decision makers and all those wishing to learn more about Québec.


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