Patient experience surveys: an essential tool for assessing the quality of health care services

Montréal, November 14, 2017. – Patient experience is recognized as one of the main components of health care quality in Québec and elsewhere and has been the subject of many studies over the past 10 years. A document published today by the Institut de la statistique du Québec provides a broad picture of the evolution of patient experience surveys. These surveys can help identify practices that, according to patients, can improve health care quality and patient care experience.

The study’s main findings call for better coordinated patient experience measurement efforts and the use of rigorous survey methodologies to obtain results that can further inform and support future action.

What is patient experience?

Patient experience is defined as the sum of all perceptions, interactions between an organization and its clients, and events experienced by patients across the continuum of care. Patient experience measurement is based both on facts related to the episodes of care and on patient perceptions of the quality of the health care and services received.


The Institut de la statistique du Québec produces, analyzes and disseminates official, objective and quality statistical information on various aspects of Québec society. It is responsible for carrying out all statistical surveys of general interest. The relevance of its work makes it a strategic ally for decision makers and all those wishing to learn more about Québec.

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