For the first time in Québec, a survey was conducted to document certain aspects of health system performance, including service accessibility, continuity, effectiveness, equitable access, responsiveness and safety at the provincial, regional and local levels. It is the Québec Survey on the Experience of Health Care, 2010-2011. In total, 48,100 people took part in this survey.
The third volume provides results related to social services. These include the prevalence of visits to professionals according to certain socio-demographic and health characteristics, the reasons for consulting, the practice setting of the professionals consulted, and the perceived effectiveness of the services received. Unmet social service needs are also discussed based on the profile of people who felt the need to receive services but were unable to obtain them.
- Enquête québécoise sur l'expérience de soins 2010-2011. La consultation pour des services sociaux : regard sur l’expérience vécue par les Québécois – Volume 3 (1.42 MB) (in French only)
- Release date: April 24, 2013