L’intégration d’Internet aux processus d'affaires dans les entreprises québécoises. Rapport d’enquête

L’intégration d’Internet aux processus d'affaires dans les entreprises québécoises. Rapport d’enquête

The use of Internet and digital technologies is seen as a driver of business productivity, which is why it is a major government concern. In this context, the Institut de la statistique du Québec conducted, in the fall of 2012, a survey whose purpose was to draw a portrait of Internet access and use in enterprises in all of Québec: the Survey of Internet Integration into Business Processes.

This report provides the main results of this survey and is divided into two sections: the first one analyzes results by business size and by industry, and the second one, by region. Both sections start at chapter 1 with results on Internet access and continue at chapter 2 with results on Internet use. In addition, the first section of the report contains four more chapters that deal with Web presence, e-commerce practices for the sale and purchase of goods and services, use of certain information and communication technologies (ICTs), and ICT investment.