Compensation by complexity level according to selected breakdowns in Québec in 2017 – Information clerk (410)

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Sector Weekly regular work hours Pay scales Annual salary Hourly salary Total compensation1

Minimum Normal Maximum



h $ $/h

All of Québec
Level 2 36,9 35 356 46 637 44 716 23,36 34,52
Level 3 36,4 43 634 55 208 52 398 27,66 40,77
Public sector2
Level 2 35,2 37 843 48 013 46 734 25,45 39,96
Level 3 35,1 40 714 51 392 50 184 27,45 41,57
Private sector
Level 2 38,1 33 090 45 382 43 272 21,88 31,16
Level 3 37,7 46 876 59 445 54 587 27,86 40,08
Private sector, unionized
Level 2 36,4 39 909 52 996 50 324 26,70 39,97
Level 3 x x x x x x
Private sector, non-unionized
Level 2 38,5 31 403 43 497 41 782 20,86 29,44
Level 3 37,9 43 321 56 299 51 295 25,96 36,82
Private sector, 200–499 employees
Level 2 37,7 x x 43 696 22,28 31,27
Level 3 x x x x x x
Private sector, 500 and more employees
Level 2 38,2 33 226 45 400 43 224 21,83 31,15
Level 3 37,6 47 147 59 368 54 913 28,09 40,55
Manufacturing
Level 2 38,9 40 441 51 517 45 704 22,58 31,82
Level 3 x x x x x x
  

1. For more information about the equation, see the chapter called "La méthodologie" in the report Rémunération des salariés. État et évolution comparés, 2017.
2. Comprises the Québec government (Québec civil service and the public education, health and social service networks) and the "other public" sector (municipal government [25 000 or more inhabitants], public enterprises of the three levels of government, universities and federal government employees in Québec).
  
Source: Québec survey on total compensation. 2017 Data collection.
 
February 21, 2018
     

Symbols used in tables

Summary of responsibilities

The Information clerk works in a specific field of activity or in a public information service; responds clearly and concisely to information requests in accordance with the organization’s customer service standards; assists customers and directs them to the appropriate person. Jobs of this type are generally found in tourist centres, community service centres, public utilities and public administrations as well as in help centres in the private sector.

Education requirement

Secondary School Diploma or the equivalent recognized by the appropriate authority

Condition of employment

None

Minimum experience generally required by level of complexity

  • Level 1: None
  • Level 2: 3 years
  • Level 3: 5 years

Examples of job titles

  • Information clerk
  • Information services clerk
  • Call Centre agent
  • Client service representative

See all job titles

To be excluded from this job

  • Switchboard operator and receptionist (ERG 412)
  • Employees who are occasionally required to provide information
  • Telemarketing employees