Compensation by complexity level according to selected breakdowns in Québec in 2016 – Information clerk (410)

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Sector Weekly regular work hours Pay scales Annual salary Hourly salary Total compensation1

Minimum Normal Maximum



h $ $/h

All of Québec
Level 2 37,1 34 288 43 244 41 741 21,75 31,96
Level 3 37,2 41 720 52 947 51 596 26,64 38,72
Public sector2
Level 2 35,2 36 626 46 326 44 867 24,43 38,94
Level 3 35,1 39 083 49 781 48 875 26,68 40,03
Private sector
Level 2 38,2 32 455 40 826 39 800 20,09 28,24
Level 3 38,5 43 931 55 600 53 281 26,61 38,01
Private sector, unionized
Level 2 36,4 38 664 52 202 50 734 26,91 40,49
Level 3 x x x x x x
Private sector, non-unionized
Level 2 38,5 31 281 38 676 38 155 19,06 26,56
Level 3 38,6 41 195 53 081 51 922 25,77 36,56
Private sector, 200–499 employees
Level 2 x x x x x x
Level 3 x x x x x x
Private sector, 500 and more employees
Level 2 38,2 32 551 40 535 39 496 19,93 28,03
Level 3 38,4 44 017 55 448 53 366 26,70 38,32
Manufacturing
Level 2 38,3 43 722 56 282 49 664 24,98 35,07
Level 3 x x x x x x
  

1. For more information about the equation, see the chapter called "La méthodologie" in the report Rémunération des salariés. État et évolution comparés, 2016.
2. Comprises the Québec government (Québec civil service and the public education, health and social service networks) and the "other public" sector (municipal government [25 000 or more inhabitants], public enterprises of the three levels of government, universities and federal government employees in Québec)
  
Source: Québec survey on total compensation. 2016 Data collection.
 
February 27, 2017
     

Symbols used in tables

Summary of responsibilities

The Information clerk works in a specific field of activity or in a public information service; responds clearly and concisely to information requests in accordance with the organization’s customer service standards; assists customers and directs them to the appropriate person. Jobs of this type are generally found in tourist centres, community service centres, public utilities and public administrations as well as in help centres in the private sector.

Education requirement

Secondary School Diploma or the equivalent recognized by the appropriate authority

Condition of employment

None

Minimum experience generally required by level of complexity

  • Level 1: None
  • Level 2: 3 years
  • Level 3: 5 years

Examples of job titles

  • Information clerk
  • Information services clerk
  • Call Centre agent
  • Client service representative

See all job titles

To be excluded from this job

  • Switchboard operator and receptionist (ERG 412)
  • Employees who are occasionally required to provide information
  • Telemarketing employees