Compensation by complexity level according to selected breakdowns in Québec in 2017 – Telecommunications operator (411)

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Sector Weekly regular work hours Pay scales Annual salary Hourly salary Total compensation1

Minimum Normal Maximum



h $ $/h

All of Québec
Level 1 x x x x x x
Level 2 39,2 42 627 53 204 48 775 23,83 34,19
Level 3 37,8 48 650 56 283 51 987 26,26 39,83
Public sector2
Level 1 x x x x x x
Level 2 38,0 42 768 53 352 50 065 25,16 39,08
Level 3 37,8 48 650 56 283 51 987 26,26 39,83
Private sector
Level 1 x x x x x x
Level 2 40,2 x x 47 711 22,73 30,62
Level 3 x x x x x x
Private sector, unionized
Level 1 x x x x x x
Level 2 x x x x x x
Level 3 x x x x x x
Private sector, non-unionized
Level 1 x x x x x x
Level 2 40,2 x x 47 628 22,69 30,34
Level 3 x x x x x x
Private sector, 200–499 employees
Level 1 x x x x x x
Level 2 39,9 x x 45 395 21,79 29,30
Level 3 x x x x x x
Private sector, 500 and more employees
Level 1 x x x x x x
Level 2 40,5 x x 49 922 23,63 31,86
Level 3 x x x x x x
Manufacturing
Level 1 x x x x x x
Level 2 x x x x x x
Level 3 x x x x x x
  

1. For more information about the equation, see the chapter called "La méthodologie" in the report Rémunération des salariés. État et évolution comparés, 2017.
2. Comprises the Québec government (Québec civil service and the public education, health and social service networks) and the "other public" sector (municipal government [25 000 or more inhabitants], public enterprises of the three levels of government, universities and federal government employees in Québec).
  
Source: Québec survey on total compensation. 2017 Data collection.
 
February 21, 2018
     

Symbols used in tables

Summary of responsibilities

The Telecommunications operator in a call centre or centralized service, operates more than one telecommunications device (radio transmitter, pager, radio communication units, radiotelephone, terminals, teletypewriter, etc.) for the purpose of receiving and transmitting messages and information.

Education requirement

Some secondary-school education

Condition of employment

None

Minimum experience generally required by level of complexity

  • Level 1: None
  • Level 2: 1 year
  • Level 3: 3 years

Examples of job titles

  • Radio operator
  • Telephone operator
  • Radiotelephone operator
  • Dispatcher

See all job titles

To be excluded from this job

  • Receptionist and switchboard operator (ERG 412)
  • 911 Operator