Compensation by complexity level according to selected breakdowns in Québec in 2016 – Telephone operator/receptionist (412)

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Sector Weekly regular work hours Pay scales Annual salary Hourly salary Total compensation1

Minimum Normal Maximum



h $ $/h

All of Québec
Level 2 37,0 30 720 39 710 37 439 19,47 28,04
Public sector2
Level 2 35,0 33 597 38 809 38 262 20,98 32,40
Private sector
Level 2 37,8 29 056 40 232 37 093 18,83 26,41
Private sector, unionized
Level 2 37,9 31 823 42 650 41 726 21,26 31,32
Private sector, non-unionized
Level 2 37,8 28 627 39 857 36 558 18,55 25,85
Private sector, 200–499 employees
Level 2 37,8 29 617 42 636 37 775 19,20 26,93
Private sector, 500 and more employees
Level 2 37,9 28 703 38 719 36 605 18,56 26,04
Manufacturing
Level 2 38,8 35 716 45 870 40 822 20,21 27,59
  

1. For more information about the equation, see the chapter called "La méthodologie" in the report Rémunération des salariés. État et évolution comparés, 2016.
2. Comprises the Québec government (Québec civil service and the public education, health and social service networks) and the "other public" sector (municipal government [25 000 or more inhabitants], public enterprises of the three levels of government, universities and federal government employees in Québec)
  
Source: Québec survey on total compensation. 2016 Data collection.
 
February 27, 2017
     

Symbols used in tables

Summary of responsibilities

The Telephone operator/receptionist greets visitors and directs them to the appropriate person or service, answers and forwards telephone calls, takes messages and performs general office duties.

Education requirement

Secondary School Diploma

Condition of employment

None

Minimum experience generally required by level of complexity

  • Level 1: Not applicable
  • Level 2: None
  • Level 3: Not applicable

Examples of job titles

  • Receptionist
  • Switchboard operator
  • Reception clerk

See all job titles

To be excluded from this job

  • Telephone operator (NOC 1414 – ERG 411)
  • Hotel front desk clerk (NOC 6525)
  • Telephone exchange operator (ERG 411)
  • Clerks whose main duties consist of word processing or filing (ERG 407)
  • Hosts mainly involved in public relations