Compensation by complexity level according to selected breakdowns in Québec in 2017 – Telephone operator/receptionist (412)

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Sector Weekly regular work hours Pay scales Annual salary Hourly salary Total compensation1

Minimum Normal Maximum



h $ $/h

All of Québec
Level 2 37,3 30 920 39 326 37 131 19,16 27,20
Public sector2
Level 2 35,0 34 173 39 704 39 545 21,68 33,56
Private sector
Level 2 38,0 29 270 39 134 36 407 18,41 25,51
Private sector, unionized
Level 2 37,4 29 831 43 439 40 928 21,14 31,21
Private sector, non-unionized
Level 2 38,0 29 203 38 620 35 992 18,16 25,01
Private sector, 200–499 employees
Level 2 37,9 30 331 39 339 36 342 18,38 25,25
Private sector, 500 and more employees
Level 2 38,0 28 658 39 016 36 476 18,44 25,79
Manufacturing
Level 2 39,4 34 172 45 405 39 727 19,37 26,14
  

1. For more information about the equation, see the chapter called "La méthodologie" in the report Rémunération des salariés. État et évolution comparés, 2017.
2. Comprises the Québec government (Québec civil service and the public education, health and social service networks) and the "other public" sector (municipal government [25 000 or more inhabitants], public enterprises of the three levels of government, universities and federal government employees in Québec).
  
Source: Québec survey on total compensation. 2017 Data collection.
 
February 21, 2018
     

Symbols used in tables

Summary of responsibilities

The Telephone operator/receptionist greets visitors and directs them to the appropriate person or service, answers and forwards telephone calls, takes messages and performs general office duties.

Education requirement

Secondary School Diploma

Condition of employment

None

Minimum experience generally required by level of complexity

  • Level 1: Not applicable
  • Level 2: None
  • Level 3: Not applicable

Examples of job titles

  • Receptionist
  • Switchboard operator
  • Reception clerk

See all job titles

To be excluded from this job

  • Telephone operator (NOC 1414 – ERG 411)
  • Hotel front desk clerk (NOC 6525)
  • Telephone exchange operator (ERG 411)
  • Clerks whose main duties consist of word processing or filing (ERG 407)
  • Hosts mainly involved in public relations